Refunds and Returns Policy

At Teyiz, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Returns Policy is designed to provide you with clear guidance and support.

1. Eligibility for Returns & Refunds
   You may return any item purchased from Teyiz within 14 days of delivery, provided that the item is unused, unwashed, and in its original packaging with all tags intact. Please note that certain items, such as sale or clearance products, may not be eligible for return or refund. If you wish to return a product, please contact us at phamvandanh1912@gmail.com for return instructions.
2. Return Process
   To initiate a return, send us an email at phamvandanh1912@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Once approved, you will receive instructions on how to send the item back to us. Please ensure that returned items are securely packaged to prevent damage during shipping. You are responsible for any return shipping costs.
3. Refund Process & Timeline
   Once your return is received and inspected, we will send you a notification email regarding the status of your refund. If approved, the refund will be processed and automatically applied to your original payment method within 14 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Exchanges & Defective Items
   If you receive a defective or damaged item, please contact us immediately at phamvandanh1912@gmail.com. We will arrange for an exchange or issue a refund for the defective product. For exchanges, please note that the availability of a replacement item may vary, and if an exchange is not possible, a full refund will be offered.
5. Non-Refundable Items
   Items that have been worn, washed, altered, or damaged by the customer are not eligible for return or refund. Additionally, gift cards, personalized items, and final sale products are not refundable.
6. Customer Satisfaction & Support
   Our goal is to ensure that every customer is fully satisfied with their purchase from Teyiz. If you have any questions, concerns, or feedback, please reach out to us at phamvandanh1912@gmail.com. We are here to provide support and resolve any issues promptly.

Thank you for choosing Teyiz. We are honored to be part of your wardrobe, and we are committed to offering you quality, style, and exceptional customer service.